Top 10 consumer gripes revealed

Top 10 consumer gripes revealed

The service ‘Consumer Direct’ has had 50.790 calls and e-mails for complaints about second-hand cars bought from independent traders. They’re top listed in the top 5 complaints.

Second are the complaints about televisions and third mobile phone complaints.

 

Computer and laptop complaints rose the most.

In total the service has answered about 1 500 000 calls and e-mails since May 2009.

The calls Consumer Direct are getting, are not always with complaints but also with questions about their rights.

From the 50.790 calls and e-mails about complaints about second hand cars the most came from young drivers, drivers between 17 and 34 year published the Office of Fair Trading (OFT).


Most of the complaints are complaints about mechanical problems such as problems with the brakes, engine,....



The OFT also discovered that most of the problems come about 3 months after the purchase. Approximately 50% of the problems are fixed by the dealer. The average cost for the repair is about £ 465. Almost 30% of the problems weren’t fixed.



People has to go to dealers with a good reputation, who’re member of a trade association. Most of the time the problems are caused by bad communication or a misunderstanding between the persons.

We also see a movement. Television is now on the second place with 22.184 calls and e-mails. The mobile phone service complaints loses about 29%.

 Most of the goods with complaints are bought in a shop, 13% came from the internet and good 10% were bought on the internet.


Also in the top 10 complaints are : car repairs and service from independent garages, women’s clothing and upholstered furniture.



It’s a good idea to do a research to the complaints of consumers. I thought that complaints about laptops would be higher in the rank, because a lot of people have troubles with their computer.


Also the fact that most of complaints for second-hand cars came from young drivers is normal. They don’t know what to do with their problem. They bought a car for the first time and then after 3 month there’s a problem with it. I think they’re scared to go to their parents and that’s the reason why they call or send an e-mail.






When people call the consumer direct or send an e-mail they it’s because they believe that they could help them. When consumer direct get 1.5 million calls and e-mails it’s because people believe they really help.


It’s always good to know as a consumer that you can call to a person who says what you should do and what you shouldn’t do.


It’s some kind of a trust.



A lot of stores have phone numbers you can call with problems or complaints about the price of the quality. I think that’s important that you help your consumers even after the purchase. People need that! They need to have the feeling that they’re special, and not kind of a number.

Writen by Sofie Lamon

I’ve got this Story from BBC NEWS:

link: http://news.bbc.co.uk/go/pr/fr/-/2/hi/business/8483788.stm
published: 2010/01/28 00:01:21 GMT